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Managing Stakeholders in Agile Projects

Managing Stakeholders in Agile Projects can be tough in large or old organisations. Have you heard this: “YES. We are agile. But you must tell me what I will get and when!” It’s painful.

The natural tension between Agile and Senior Stakeholder Structures

Upper management in large organisations and Programme Management structures (e.g. PMO) have a natural conflict of interests (or ‘tension’) with agile principles – i.e.

  1. Management and PMO want details on what is going to be delivered and when – i.e. Definition Up Front! – and
  2. The Agile product delivery team want to adapt and change dates and features as & when the customer/audience change – i.e. Definition When it’s NEEDED!

Addressing the tension – how to run Agile in large Stakeholder structures

So – how should we approach the comms around an Agile Project / Programme, and stakeholder management?

The Powerpoint Agile Roadmap Dashboard slide shows project status + Roadmap
The Powerpoint Agile Roadmap Dashboard slide shows project status + Roadmap

Clear “Release” / “Goal” Planning

  1. Describe your Releases (i.e. the significant product drops / deliveries) clearly
  2. Provide a clear 1-sider about each release, outlining what the business goals are

Manage expectations with “The Cone of Uncertainty”

  1. For each aspect of the release, clearly define the expected variance of estimates, according to degree of certainty
  2. So, if you have allowed e.g. 2 sprints / iterations for a feature, but do not plan to unpack the user stories until later on, assign an appropriate +/- 40% caveat to the estimation
  3. For more info
    1. see Agile 101’s understanding the cone of uncertainty.
    2. or Wikipedia’s entry on Cone of Uncertainty.

Focus on Epic User Stories / High-level Features

i.e. use High Level Requirements (EPICS / Features / Themes) to define the delivery

  1. Do not break down your Epics / Features into user stories unless:-
    1. They are about to go into iteration, or
    2. They are very high risk or unknown, and you can’t attach any estimation.
  2. So – avoid breaking down the WHOLE delivery into User Stories.
    1. It is in direct conflict with Agile and Lean to invest in definition unless you NEED to.
    2. So – only spend the teams’ time on defining user stories at the point of implementation.
  3. Keep these high level requirements flexible – this gives you agile wiggle room and scope flexibility at the point of implementation.
  4. Estimate the Epics in Story Points or T-Shirt sizes.
    1. See estimation recommendations here from Agile 101.

Keep Progress Clear

  1. Update your stakeholders regularly on where you are with Features / Epics implementation.
  2. Use a simple format (e.g. Release Plan) to explain which workstreams are delivering which features, and when.
Excel RAID Log & Dashboard Template

Run a High-Level RAID Log and reference your Epics

  1. Use a RAID log to speak in Senior Stakeholder ‘lingo’.
  2. Keep this light, and do not go into too much detail.
  3. Update each sprint, or as serious RAID changes emerge.

Leave room to manoeuvre within your Epics

  1. When defining your high level features or “Epics”, keep the scoping high-level.
  2. Be clear and strategic about the scenarios and success criteria.
  3. Assign risk information to your Epics – raise stakeholder awareness of which features are risky / giving issues.
    1. This will enable them to help you prioritise.
    2. In healthy organisations, this provides a diologue in which to descope and reprioritise high level features.

Include High Level “Non Functional Requirements” (NFR s)

  1. Be sure to include any significant NFRs.
  2. e.g. (and not limited to-) :
    1. Ingegration requirements.
    2. Load testing, User testing, Stakeholder Acceptance testing requirements.
    3. Performance testing.
    4. contingency for all of the above.

Communicate Agile Plans to Senior Stakeholders

Here are some reporting formats that you can use to communicate Agile plans to Senior Stakeholders:

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Status Report

The Status Report is an important Project and Programme -level reporting tool – it should give all the important high-level project information on 1 page.

Status Report Dashboard

This image shows a Status Dashboard Template slide, which can be found in the Status Template pack.

A Status Report Dashboard may literally show some dashboard dials (as this figure shows), or may just be displaying key information, like a conventional dashboard.

The key similarity with a Dashboard is that you can get vital information AT A GLANCE – i.e. ON ONE SIDE.

Status Report Formats

  1. Dashboards
  2. Dashboard Dials
  3. Charts
  4. Agile Burndown
  5. Highlights
  6. RAG – Red Amber Green
  7. RAID
  8. SWOT
  9. Next Steps

Status Report Dials

Some status reports use the “Dial” format (i.e. just like a car dashboard speedometer dial).

Dial formats give a good sense of minimum, maximum, and where our “status” is in that spectrum. This is far better than just a numerical value.

Project Status Report Templates

 

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Define your Product Rollout Plan

The Rollout plan Powerpoint Presentation

Planning your Product Rollout is crucial. You need to design the workstreams, and put project controls in place to be sure your rollout stays on track.

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You can see our ready-made, tried-and-tested Rollout Plan Template here.

How to Plan your Product Rollout

Define “Success” – Your Rollout Objectives & KPIs

  1. What does success look like? – you must document this with measurable success criteria.
  2. Once you have this, you can identify some points in the rollout when you expect to be able to measure the “Performance” of the rollout.
  3. You can record these as Milestones, and as KPIs to focus the team on.

Understand your Risks, Assumptions, Issues and Dependencies

  1. In order to ensure the best possible rollout, you to understand what might affect your success negatively, and manage each of these factors.
  2. In project management terms, this is your RAID log, and includes documenting and managing your:
    1. Risks
    2. Assumptions
    3. Issues
    4. Dependencies
    5. View RAID templates here
  3. Track, mitigate and manage your RAID items through the Rollout process

Define your Phases & Timeline

  1. With the above points in mind, set your timeline for the Rollout.
  2. Base the timeline on a realistic and achievable timescale, and with your RAID items in mind.
  3. If it makes sense to the whole project, split your timeline into Phases, and name them

Define your Milestones

  1. Along with your KPI points, set milestones so that you can monitor project progress
  2. Be sure to get regular Status Updates, and ensure the wider team and stakeholders get Status Reports

Set out your Workstreams & Project Activities

  1. In Agile projects, and in larger Programmes, your team and activities should be arranged in Workstreams
  2. Each Workstream should represent a team, or a particular area of delivery; e.g. “HR”, “DEV”, “CATERING”, “FINANCE”
  3. Plan the project activities, and the KPIs out into these workstreams, along the timeline
  4. Ensure the Workstream participants have contributed, and helped form each workstream plan

Communicate your Rollout Plan!

  1. Agree the Timeline, Workstream, KPI and Activity plans with your team
  2. Create a Rollout Plan Presentation, with your team
  3. Present to all teams and stakeholders
  4. Give your team and Stakeholders Status Reports frequently throughout the Rollout

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Business Documents UK Rollout Templates

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Agile Resource Planning – build your workstreams!

These Agile Resource Planning formats will help you plan and communicate resource plans. Ideal for Product Development & Business Transformation.

The Powerpoint Resource Plan shows resource types, workstreams, timeline, milestones and named individuals within each workstream.

Resource Planning document formats enable you to form and communicate your resource plans. Particularly with agile workstreams, you will want to assign a workstream team, and support them in working to the product backlog.

Agile Resource Planning

  1. Shows capacity
  2. Shows team members
  3. Shows workstream focus
  4. Shows allocation
  5. Shows key delivery milestones
  6. Shows risk status

This screenshot shows the Powerpoint Resource Plan Template.

Agile Resource Planning formats

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RAID Log – Manage Project Risk

Risk Matrix used in the RAID Log

A RAID Log is a great tool for managing Project Risk.

RAID stands for Risks, Assumptions, Issues, Dependencies.

BEWARE – it is hard to keep track of these aspects of your project in your head. You can keep track of them using a LOG TEMPLATE for your own safety.

Risks (R in RAID)

Your project risks are the “issues waiting to happen”.

i.e. Ask yourself “What could go wrong?”, and the list of items in answer to that are your risks.

e.g. when planning for a race, an example risk could be “My shoes fail during the race”

RISK SHEET – Excel RAID log & Dashboard Template

Assumptions (A in RAID)

Assumptions are items that you believe to be fine,… but that may not be. Assumptions are aspects of the environment, or of the surroundings to your project that you believe will be in a certain state.

The purpose of tracking assumptions is that you need to be prepared for your assumptions being wrong.

Issues (I in RAID)

Issues are the things which are actually going wrong – i.e. Risks that have been realised, and have turned into issues.

If you were lucky with your Risks identification earlier, you may already be prepared to deal with the issues 🙂

Dependencies (D in RAID)

Dependencies are items being delivered- or supplied-  from elsewhere, and that may not be directly in your control.

i.e. in order for your project to deliver, your dependencies must be present / delivered / supported.

Dependencies are quite frequently what cause project failure – track these carefully!

 

Excel RAID Log & Dashboard Template

RAID Log Template

This Excel Template is a handy format which allows you to track your RAID items, their status, and assign them to owners.

Some examples templates in the “Risk” area

 

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Project Dashboard

The Project Dashboard – the perfect way to deliver Project Status reports to stakeholders.

  1. Summary RAG
  2. KPI Status
  3. RAG by Project Area
  4. RAID – Risks, Assumptions, Issues, Dependencies

You can use this format as a form of regular project communication update.

Project Dashboard Formats

Outline the key Project Status points in minutes, on this Dashboard

Highlight the important messages of your Project

  1. Successes
  2. Upcoming releases
  3. Live risks
  4. Blockages
  5. Caveats

It also includes a Roadmap format to compliment the Dashboard.

This Product Roadmap shows Timeline, Workstreams and a Project Dashboard

Outline the Red, Amber, Green Project Statuses with this Dashboard

This Dashboard, part of a Product Roadmap Template, features these Dashboard status updates:-

  1. Delivery (with RAG – Red, Amber, Green)
  2. Budget (with RAG – Red, Amber, Green)
  3. Resource (with RAG – Red, Amber, Green)
  4. Marcom – Marketing and Communications (with RAG – Red, Amber, Green)
  5. Dependencies
  6. Risks
  7. Issues
  8. On Radar (‘heads up’ items)
This template features both the Product Roadmap, and the Project Dashboard

Reduce your Project Update Documentation down to 1 Document

  1. No need to send around an unfathomable Gantt – your stakeholders hate them!
  2. No need to pull out boring spreadsheets
  3. No need for piles of PDF attachments

Project Dashboard Templates