Shipping & Returns Policy

The products on this website are digital – they are delivered over the internet

The products on this website are digital and do not require conventional “Shipping”.

They are delivered to you via download links, which are presented to you after secure payment, and also by email receipt.

How do I get my document templates, if you are not physically shipping the files to me?

The process to select, purchase and download our Products:-

  1. Use the “Add to Cart” button on the product pages (e.g. a Roadmap Template) to add the Template(s) to the shopping cart.
  2. Click “Checkout” and use one of our secure payment options.
  3. You will then get immediate access to download your templates after your payment is complete.
  4. Your receipt and your download links will be emailed to you.
  5. Download your templates and they are ready to use!
  6. To protect our products your download links will expire in 72 hours for one-time purchases.
  7. If you purchase a subscription package with monthly or yearly fees, you will be able to download your purchased products as part of your login account.

Returns & Refunds

  1. If a product you purchased on does work as you expected, please contact us, and we will help.
  2. If you have not downloaded your purchased products and request a refund, we will happily offer a refund.
  3. If you are not happy with your purchase, please contact us within 7 days of purchase and we will arrange a full refund.