Use this short guide to plan and structure how to write a Problem Statement.
The Formula for your Problem Statement.
A) Start with a Vision Statement – clearly describe how things SHOULD be:
- This should be approached like a product Vision Statement.
- Be clear about goals and how the situation should be if there WERE NOT a problem.
B) Outline the Issue – clearly describe what the issue is:
- A clear, unambiguous description of what the ISSUE, or PROBLEM, is.
- List the parts of the issue – do not leave anything out – but keep it SHORT.
- One or two sentences at MOST.
C) Give the Solution – describe how the problem should be solved:
- This could be the route to the remedy,
- The approach to finding a remedy, or
- An outline to how you want to explore “the Problem”.
- One or two sentences at MOST.
- Describe how things should be working.
- Describe what is going wrong – the problem – in simple terms.
- Describe how you plan to tackle the problem.
When following this structure, be sure to follow the top 10 tips below.
Top 10 tips for How to write a Problem Statement
- Keep it SHORT – your problem statement must be only a few paragraphs long, with clean whitespace between each paragraph – it must be easy to read and uncluttered.
- Avoid jargon – be sure all parts of your problem statement are in plain language for the layman.
- Avoid acronyms – use the full versions of any business or org-specific terms; do not abbreviate!
- Do not for ONE MOMENT think that the problem is obvious – everyone always has a different take to you, so paint the WHOLE picture.
- Write it for your GRANDMA – this will help you achieve the above, but remember to keep it SHORT.
- Do not assume the reader knows ANYTHING – this helps you focus on what the problem really is, and avoids peripheral factors.
- Leave some of the solution to be solved, if you want help – If you need help with solving a problem, leave some of the problem to be solved by your potential helpers.
- Be Open – do not be afraid, do not cover-up. If you need help, be sure to open it out for your helpers.
- Write it Big – put the Problem Statement in a BIG FONT; give it some gravity.
- Provide some background, if you must – if you find it impossible keeping the Problem Statement short, break out the supporting information into an Appendix for “further reading”.
Example Problem Statements:
Example Problem Statement 1 – where the solution to the problem is clear.
The Big Top company prides itself on seamless and timely delivery of goods to its customers.
The current implementation of the new delivery chain service “Supersend” is flawed, and if left as is will cause sporadic delivery failure, and occasional damaged goods.
We will redesign and redeliver the 2nd workpackage of “Supersend” to fix the quality issues, and this will be completed before 1st December.
Example Problem Statement 2 – where the problem is a bit less tangible.
As a department, the Widget Packaging Unit are proud of their creative approach to product development, and are committed to excellence through collaborative innovation; the best way to make the most of the department’s talent.
Some members of the team have voiced concerns that the Widget Redesign Unit have started operating in a linear workflow, without collaboration, and these members are threatening to leave the organisation to work somewhere ‘more collaborative’.
We – the Management Team – are going to find a solution to this by exploring the issue with a facilitator, in a set of workshops with the whole department over the next 3 weeks.
Common Pitfalls in Problem Statements – AVOID THESE MISTAKES:
Problem Statements are often written without enough preparation, leading to confusion and wasted effort. Common problems include:
- Too long.
- Too complicated.
- Assumes some knowledge.
- Does not describe the IDEAL STATE – How things should be!
- Uses Acronyms.
- Uses private Jargon.
- Points the finger of blame at specific people or groups.
- States that the problem is obvious or simple.
- Badly written language.
Problem Statements as part of Crisis Management.
Problem statements are an essential part of Crisis Management. Here are some crisis management template formats to go alongside your problem statement:
Crisis Management Template Formats.
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